Complaint Resolution Policy

Measures to protect and maintain the confidentiality of complainants

In order to protect the rights of complainants and informants who act in good faith www.octopus.co.th will conceal the name, address or any information that can identify the complainant or the informant. and keeping the information of the complainant and the informant confidential Only those responsible for investigating complaints will have access to such information.
In this regard, the person receiving information from performing duties related to complaints It is responsible for keeping information, complaints, and documentary evidence of the complainant and the information provider confidential. Do not disclose information to any other person who has no relevant duties. unless it is a disclosure in accordance with the duty required by law

Actions when receiving complaints

www.octopus.co.th will consider the complaint received immediately and inform the relevant agencies to investigate the facts about the received matter Complaints and take appropriate corrective action
www.octopus.co.th will monitor the progress periodically The relevant departments will notify the operating results within a reasonable period of time to the complainants. free of charge

Complaint Channel

The complainant must specify the details of the complaint, including the name, address and telephone number that can be contacted, and send it to www.octopus.co.th in 3 ways:

Channel 1 Mail by post as in the menu “Contact Information”

Method 2 Mail via E-mail address : E-mail of info@octopus.co.th

Method 3 Contact via Line @OctopusDesign or phone 0817768329



Dispute Resolution Channels by External Mechanisms

If the dispute resolution process by the operator does not satisfy the customer The Customer can use external channels through which the Customer can settle disputes. by contacting

Department of Business Development Ministry of Commerce

563 Nonthaburi Road, Bang Krasor Subdistrict, Mueang District, Nonthaburi Province 11000

Tel. 0-2547-5960 , Fax. 0-2547-5973 ( Electronic Commerce Division, e-Commerce)

Email : e-commerce@dbd.go.th

Website : www.dbd.go.th